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Xlinksoft provides you the best! Xlinksoft Video Converter, PSP Video Converter, iPod Video Converter , iPhone Video Converter , Blackberry Video Converter

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  • General Questions

    What is the difference if I am using the trial version not the retail version?

    Trial Version:

    > When you start to run the program, there will be a dialog box with two buttons: "Register" and "Order later ". You have to click "Order later " every time you launch the program, if you are using the demo version.

    > Cannot register with registration code.

    > Try timely and high after-sales service via email.

    Is online order secure?

    > Yes. With the service provided by SWREG, Xlinksoft Coporation ensures you with a secure payment solution.

    How long should I wait for the keycode?

    Generally, the confirmation email with a link for receipt and a link for key code will be sent to you a few minutes after your order is successfully processed. Please make sure your MTA permits the email from the domains of our company, SWREG or RegNow. Please contact us if you did not receive the email with keycode.

    I entered the license code you sent to me, but the software said "Registration info is invalid". Why?

    Please make sure the following points:

    > There are several possible reasons for the failed registration.

    > License code is for the old version, but you use it to register upgrade version.

    > If the current version is a trial version, please download the retail version from the download link we offered after your purchase. If the current version is the retail version, please inform us with your Order No. and your registered email address for the purchase via support@xlinksoft.com

    How to register my software?

    After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Enter License Code..." in Help menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration.

    I lost my license code, can you send it again?

    Sure. Please write to us at support@xlinksoft.com, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.

    Do I need to re-register after I re-install the software?

    Yes. You need to re-register after you re-install the software.

    Contact Us

    We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

    Support Technical Teamwork:support@xlinksoft.com

    Sales Teamwork:sales@xlinksoft.com

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